Inbound Contact Centre Agent, Closes 14 Dec (noon), Auckland

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Inbound Contact Centre Agent (several roles available)
Permanent Full-Time Positions, 7 City Rd, Auckland

2Degrees Mobile are inviting expressions of interest and referrals for Contact Centre Agents with a commencement date of early January 2010.

This position is responsible for providing customer service and tier 1 support to our customers. Applicants must have at least 2yrs experience within an in-bound customer service/contact centre environment, and preferably 12 months experience working in a NZ telecommunications contact centre. Flexibility to work a 7 day rotational roster between the hours of 7.00am to 11.00pm is essential.

To be considered for this role, applicants must be able to demonstrate:

  • previous in-bound customer service experience within the Telecommunications / Mobile Communications industry
  • outstanding customer service skills with a strong service orientation and customer focus
  • an ability to maintain a positive and professional approach to deliver consistent service when managing inbound and outbound calls
  • Unflappable nature to resolve issues and customer issues
  • Familiarity with call centre technology and good computer literacy
  • Good time management, organization and task prioritization skills to be able to multi-task
  • Outstanding verbal communication skills
  • Flexible work style with an ability to work shifts and weekends

Applications close midday 14th December 2009

Please forward all CVs / job applications directly to jo.marmont@2degreesmobile.co.nz

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