Essential information on how to cope (and help) after the Christchurch Earthquake

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The following was put together by the Dominion Post and is a great source for key bits of vital information (for those both in the quake zone and those wanting to support). We’ve added a few extra bits.

FOOD AND ACCOMMODATION

The frigate Canterbury will be docked at Lyttelton Port tonight, serving 1000 hot meals for people left homeless by the quake.

The welfare centre in Hagley Park has reached capacity and is rerouting people to a centre at Cowles Stadium (170 Pages Road, Aranui).

Burnside High has accepted 700 people and Waimakariri District Council has set up a welfare centre at the Baptist Church in East Belt.

Civil Defence is working to open more welfare centres and one at Pioneer Recreation Centre (75 Lyttelton Street, Spreydon) is expected to open soon.

“The welfare centres are vital for displaced people who are in need of assistance, as a place to find company, food, water and refuge,” said Social Development Minister Paula Bennett.

“Donated food supplies are being trucked into the welfare centres by the Food and Grocery Council and other organisations.”

Countdown supermarkets in Rangiora, Hornby and Kaiapoi are open. Staff are working to open another three stores by tonight if possible. Other stores will remain closed, a Progressive Enterprise spokesperson has said.

  • A facebook page has been set up to help those who have lost their homes find temporary accommodation, and members of the couchsurfing website have also been offering temporary shelter.
  • TradeMe is also setting up a service to help put people in contact with accommodation.

Ms Bennett said Kiwis were showing “incredible generosity” to the people of Christchurch and there had been many offers to help with accommodation and other support.

All offers of help could be emailed to earthquakehelp@msd.govt.nz which is a central co-ordination point.

WATER

Eightyper cent of the city remains without a water supply tonight.

The following locations are now supplying water:

  • Hagley Park (Harper Ave end)
  • 67 Aston Drive
  • 21 Grassmere St
  • Corner of Hills Rd and Akaroa St
  • 56 Glenroy St
  • Intersection of Kerrs Rd and Woodham Rd
  • 395 Worcester St (just east of Fitzgerald Ave)
  • 447 Montreal St (just south of Bealy in cordon)

Schools supplying water are as follows:

  • Redcliffs
  • Phillipstown
  • South New Brighton
  • Shirley
  • Wainoni
  • Lyttelton Main

Bottled water will be available from 2100hrs tonight (Wednesday 23 February) from the following locations across the city:

  • Walter Park
  • Cowles Stadium
  • Linwood Service Centre
  • Barrington Park
  • The Warehouse carpark, Blenheim Rd
  • Avonside Golf course
  • Northland Mall
  • Waltham Park
  • QEII Park

Bottled water will be available at all cordons around the four avenues at 1940 for residents who live within the city but are unable to leave to get water.

TThere are 34 water tankers coming to the city tomorrow (Thursday, 24 February).

Authorities are advising people to conserve water by not washing or flushing their toilets and to collect water in buckets when it rained. Water should be boiled.

There are 14 locations across the city where peoplecan get fresh water, including six schools, and there will be nine further sites where people can collect boiled water from 6am tomorrow.

MEDICAL ASSISTANCE (for practitioners)

General practitioners, practice nurses, practice managers, community pharmacists and pharmacy technicians who are available to assist in Christchurch at short notice should register here.

MISSING PEOPLE

Red Cross has set up a dedicated telephone number for those people concerned about the whereabouts of friends and family missing following yesterday’s Christchurch earthquake.

Callers to the line will be asked to provide details of those missing, including the location they were thought to be at the time of the earthquake, police said in a statement. Red Cross will be able to say if they have registered with Civil Defence.

  • The number to contact is 0800 RED CROSS (0800 733 276).
  • People enquiring from outside New Zealand should call +64 4 471 8250.
  • You can also check the Christchurch earthquake person finder.

SCHOOLS AND UNIVERSITIES

All universities, schools and early-childhood centres in Canterbury will remain closed for at least the rest of the week, the Education Ministry has announced. The Ministry’s helpline is available on 0800 225 580.

Canterbury University staff or students who require access to the medical centre or other critical equipment ‘needed to support life’, are advised to contact NZi3 on 03 364 3467.

Lincoln University has said international students in transit can arrive as planned as accommodation, meals and support are available.

Other students and staff are requested to stay at home, with further updates aavailable at www.lincoln.ac.nz.

FLIGHTS

Christchurch Airport authorities hope the airport will reopen for domestic flights from 8am today. Check before travelling to the airport. Air NZ has announced special services from Auckland and Wellington.

POSTAL SERVICES

Mail and courier deliveries are suspended for at least two days for the Christchurch metropolitan area but other areas serviced by the Christchurch mail centre will also be affected. The mail centre’s closure will affect mail deliveries to other parts of the South Island while alternative sorting arrangements are made. PostShops are closed for staff to attend to their families and for buildings to be checked for damage. Damage has been reported in several PostShops. Check for updates www.nzpost.co.nz.

PHONE SERVICES

Power has been cut to cell sites so many mobile phone users are without coverage. Do not overload phone lines with non-essential calls. Civil Defence is asking for the public to keep cellphone use to a minimum, especially voice and data. If you must use your cellphone, text. Christchurch’s 111 service has been diverted to Wellington, but network damage, overloading and power blackouts could affect connections. Telecom says payphones in the Christchurch area will be free to use.

ROADING

The NZ Transport Agency has closed Lyttelton Tunnel. Damage and rubble have closed many roads in the city. NZTA asks motorists to make essential trips only. State highways are open but the Chaneys on-ramp to State Highway 1 north of Christchurch is closed.

HELPLINES

People affected by the quake can call the Government’s earthquake helpline for advice. The helpline will run 24 hours a day. The number is 0800779997.

  • Information on the Civil Defence response to the quake is available at canterburyearthquake.org.nz.
  • The Yellow Pages is also offering free 018 directory assistance for all Cantabrians.
  • Relationship Services have a phone counselling service operational on 0800 735 283.

PLUNKET

Plunket New Zealand says Christchurch families concerned about their child’s health or wellbeing should callPlunketLine on 0800 933 922.

PETROL

Greenstone Energy spokesman Jonathan Hill says 13 of the 25 Christchurch Shell petrol stations were now open.

Inspections are being carried out at the remainder and they would be opened as soon as they were deemed safe.

Hill said residents should not be worried about the fuel supply as it was not in danger of running out.

A shipment of “heaps” of fuel was expected to arrive at the Port of Timaru tonight.

ARE YOU READY?

  • Ensure that you have an emergency survival kit and work out where the best place is to store it.
  • Identify safe places in your home or workplace such as under tables or beside walls where you can quickly get to when a quake hits.
  • Check your household insurance policy for cover and amount.
  • Discuss ways to get in touch with family, and plan for reuniting.
  • Arrange authorised people to collect children from school and provide the school with a list of these people.
  • Establish a meeting place in case your house becomes unusable or family members are separated.
  • Allocate tasks for those at home, such as turning off power, checking on neighbours.
  • Do a first aid course.
  • Know where your nearest civil defence centre is.

IF A QUAKE HITS …

  • Whether inside or outside you should stop, drop to the ground and cover your head with your hands.
  • If inside a building, try to get under a doorway or table, but only if it is less than two metres away, so you are not hit by falling debris.
  • If driving, immediately pull over and stop.
  • If you are at the beach or near the coast, immediately after the quake move to higher ground in case a tsunami follows.
  • If in a damaged building, try to get outside and find a safe, open place.
  • If there is a smell of gas or electrical sparks or broken wires can be seen, try to turn off gas and power at the mains.
  • Listen to the radio for information and advice.
  • Do not go sightseeing to look at the damage that the earthquake has caused.
  • If your property is damaged, take notes and photographs for insurance purposes.

HOW TO HELP

You can donate to victims of the earthquake at:

  • The Salvation Army: Freephone 0800530000; online at www.salvationarmy.org.nz; or by post:
  • The Salvation Army, PO Box 27001, Marion Square, Wellington, 6141. Mark correspondence: “Canterbury Earthquake Appeal”.
  • Any ANZ Bank: Account number 01-1839-0188939-00.
  • Any National Bank: Account number 06-0869-0548507-00.
  • Any BNZ Bank: Account number: 02-0500-0982004-000
  • Any ASB: Account number 12-3205-0146808-00
  • The Auckland University Students Association street appeal outside its Student Union building.

HANDS-ON HELP

Once again the University of Canterbury Students Association will looking to coordinate volunteers, however “en-masse volunteering” will be not be required for at least 1-2 days.

The group recommend people help their neighbours, friends and family in the meantime. StudentVolunteerArmy on Facebook.

The Auckland University Students Association is looking to get volunteers during the university’s Orientation next week to help gather donations to go to the aid of victims of the earthquake. More information here.

Accommodation can be offered to those displaced – see here for more information.

People in Wellington who can offer accommodation to displaced Cantabrians can register by calling 04 801 4205 or emailing CD.Welfare@wcc.govt.nz with details. Those in Auckland who can offer a bed can call 0800 AUCKLAND to register.

Prime Minister John Key said the best way people from around New Zealand and the world can help is to make cash donations to help the city and its residents get back on their feet.

BEWARE OF SCAMS

The Ministry of Consumer Affairs is warning reporting scammers are already using the Christchurch earthquake to take advantage of the good will of New Zealanders.

It says emails are being sent out from “James McCoy”, claiming to be from “Donate4CharityNZ”, using a legitimate UK-based charity’s organisation name and website address.

The email encourages people to receive donated funds into their bank account from overseas for a 10 percent cut.

The Ministry says this is a scam, and anyone who receives these emails should report them to them at Scamwatch, delete the emails and do not reply.

ATMS

All BNZ stores within the Christchurch area are closed today and will remain closed tomorrow.

In the Canterbury region the following stores are open for business;

  • Kaikoura
  • Hanmer Springs
  • Methven
  • Geraldine
  • Timaru
  • Waimate
  • Oamaru

The following ATM’s are open for cash withdrawals’ as at 4pm today – demand for cash is high and ANZ assures people it will be restocking their ATM’s as quickly as possible.

  • Christchurch Casino
  • On Spot Express Kaiapoi
  • Christchurch International Airport
  • Christchurch International Airport arrivals
  • Shell Kaiapoi
  • Lincoln New World
  • Christchurch Domestic Airport
  • Pegasus Town Convenience Centre
  • Rolleston New World
  • Barrington Mall
  • Shell Carmen Road
  • Northlands Pak n Save
  • Merivale Mall
  • Belfast New World
  • Shell Belfast
  • Bishopdale New World
  • Northwood Supa Centa
  • Ashburton New World
  • Halswell New World
  • Ashburton Store
  • Akaroa Store
  • Hornby Store
  • Leeston Store
  • Rangiora Store
  • Rolleston Store

On-going updates regarding ATM and store availability can be found at www.bnz.co.nz and www.twitter.com/bnzbank

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