Jan 18, 2021

TangataWhenua.com

Maori News & Indigenous Views

Manager – Puke Ariki

8 min read

Kia hiwa ra, kia hiwa ra!

Te hiringa a rangi, te hiring a nuku, te hiringa o te Puke Ariki, kia tupu te toiora, kia tupu te toi auaha o te tangata, pupu mai ai i a Taranaki o mua ki Taranaki o naianei, honohono ake te hunga kainga, te motu me te ao ki nga aronga hou, ki nga ara huhuna o tikanga ke, o iwi ke.

Are you a leader in museums and libraries?

This is your chance to demonstrate your leadership in the world of museums and libraries!

Puke Ariki, New Plymouth, is an integrated museum, library and visitor information facility that has set a new benchmark in knowledge and cultural heritage service delivery. Not only does Puke Ariki house one of the most important heritage collections in New Zealand, but it also acts as the central library for the district. There are also five community libraries (three of which provide a Council service centre to their community), and a mobile library.

Due to the appointment of our current Manager as New Zealands National Librarian we are now looking for a highly-skilled and inspirational person to take over the role of leading Puke Ariki, and continue to deliver an innovative and award-winning programme for Taranaki and our visitors.

Your job will be to manage 75 full-time equivalent staff, and ensure that Puke Ariki meets, or exceeds, best professional practice in the museum, library and visitor information fields. You will also network locally, regionally and nationally to improve Puke Ariki.

Your ability to develop and implement service strategies, plans, practices and protocols – ensuring delivery on the collective vision within budget – will be essential.

Of particular importance is your ability to work with Puke Arikis partners and foster a bicultural environment, helping Puke Ariki to build relationships in the community and to stretch its achievements.

Fore more information, please click here: http://www.newplymouthnz.com/TheCouncilAndItsPeople/Employment/CurrentVacancies/ManagerPukeAriki.htm

Job Description

Position title: Manager Puke Ariki
Reports to:General Manager Customer Services

Purpose of the role

To manage Puke Ariki in accordance with the Councils strategy, policy and objectives to meet customer expectations to levels determined in the Long Term Plan.

Position dimensions

Number of people reporting directly to you as at 1 May 2011 – 6
Number of people (FTE) in your group as at 1 May 2011- 75
Annual Operating budget as at 1 May 2011- $10M
Principle Expenditure delegation before General Manager Customer Services approval is required- $50,000

Key relationships

Internal:Direct reports, General Manager Customer Services, Chief Executive and other Executive Leadership Team (ELT) members, other Managers, Mayor, Council and standing committees.
External:Puke Ariki Charitable Development Trust, iwi, citizens and businesses of New Plymouth and Taranaki, central and local government organisations, suppliers, other cultural institutions in New Zealand and overseas.

Key responsibilities

Leadership, strategic development and management (25 per cent of job, high importance)

Means

  • Ensure Puke Ariki maintains or exceeds its national reputation as a leader for collections, exhibitions and library services.
  • Ensure the strategic direction of Puke Ariki is developed, communicated and implemented in accordance with NPDC policy and partnerships.
  • Ensure Puke Ariki is managed effectively and efficiently along best practice principles, and focuses on anticipating and exceeding customer expectations.
  • Implement the Long Term Plan and Activity Management Plan to meet performance targets and measures.
  • Ensure contribution to Long Term Plan and the Councils Annual Plan on regular cycles.
  • Ensure Puke Ariki policy and other Council policies are complied with and updated where necessary.
  • Implement mechanisms for building and sustaining positive relationships with all (internal and external) stakeholders in order to exceed expectations.
  • Implement mechanisms to measure complaints and follow-up to ensure continuous improvement.
  • Establish processes and procedures for undertaking research to meet customer expectations in a timely and effective manner.
  • Ensure activities are scheduled to minimise disruption to customers.
  • Ensure Puke Ariki continues to demonstrate the commitment to a bi-cultural environment.
  • Ensure Puke Ariki meets legislative and statutory requirements in conjunction with the General Manager Customer Services.

Expected results

  • Puke Ariki continues to be recognised as a leader in the cultural sector nationally.
  • The management of Puke Ariki meets or exceeds best practice in its field.
  • Appropriate measures are in place, used and reported on to ensure continuous quality improvement in accordance with Long Term Plan.
  • Customers receive services that have been agreed in the Long Term Plan and measured customer satisfaction meets targets.
  • Appropriate information concerning Long Term Plan and the Councils Annual Plan is provided to the Council.
  • Puke Ariki policy and other Council policies are complied with and updated where necessary.
  • Positive relationships with all (internal and external) stakeholders are built and maintained.
  • Number of complaints are minimal and those that occur have been fully attended to.
  • Activities are scheduled to minimise disruption to customers.
  • Services are provided in accordance with Council policies and practices.
  • Puke Ariki meets statutory and legislative requirements.
  • Puke Ariki is recognised as a leader as a bi-cultural environment.

Service development and delivery (40 per cent of job, high importance)

Means:

  • Ensure services are managed effectively, efficiently and focused on anticipating and exceeding customer expectations.
  • Implementation of the service to meet performance targets and measures.
  • Undertake customer research as appropriate.
  • Implement mechanisms to manage complaints to ensure continues improvement.
  • Undertake specified projects as required and agreed with the General Manager Customer Services.
  • Ensure service is delivered to meet the Customer Charter and Customer Service standards.
  • Maintain awareness and involvement in professional development to find opportunities for service development.

Expected results

  • Customers receive services which exceed their expectations.
  • Systems are built and sustained for a positive relationship with all (internal and external) customers in line with their requirements and expectations.
  • Measured customer satisfaction increases.
  • Number of complaints reduce.
  • Customer Charter and Customer Service standards are met in all areas.
  • Puke Ariki services meet or exceed best practice.
  • Systems are in place, used and reported on to ensure continuous quality improvement.

Communication, professional and political advice (15 per cent of job, high importance)

Means

  • Ensure open communication exists amongst staff.
  • Establish and monitor effective levels of internal communication between Puke Ariki and other staff within the Council.
  • Establish and monitor effective levels of external communication between Puke Ariki and Councillors, Council committees, Puke Ariki Development Trust, other partners, Government elected members and staff and other stakeholders.
  • Ensure information is captured and shared in a timely manner with Customer Support and all processes are streamlined to meet customer expectations.
  • Provide up-to-date information to Puke Ariki staff to assist promotion of Council services.
  • Contribute to the Councils external and internal communications strategy.
  • Anticipate media interest in issues and brief accordingly.
  • Ensure responses to media issues are accurate and timely.
  • Provide the Council with appropriate and timely advice to assist with decision-making, ensuring that reports generated by Puke Ariki are of a high quality.
  • Maintain a well informed political awareness, and provide advice on management of the political interface.

Expected results

  • Effective levels and methods of communication are established internally to maximise performance for the customer.
  • Effective levels and methods of communication are established externally with stakeholders to maximise performance for the customer.
  • No surprises occur for elected members.
  • Puke Ariki staff are well regarded by elected members.
  • Political issues are anticipated and potential problems are minimised or avoided.
  • Good publicity opportunities for the Council are maximised and adverse outcomes are minimised.
  • Puke Ariki Development Trust makes a positive contribution to the effectiveness of Puke Ariki.
  • New business partnerships are secure.
  • Value of Puke Ariki to the community increases.

Financial management (10 per cent of job, high importance)

Means

  • Develop strategies and provide direction to optimise budgetary expenditure.
  • Develop and implement strategies for revenue generation including sponsorships, partnerships and retail opportunities.
  • Report on expenditure against budget on a monthly, quarterly and annual basis and account for variations.
  • Produce 10-year estimates for the Long Term Plan and annual budgets.
  • Ensure reporting and cashflow practices meet audit requirements.

Expected results

  • Puke Ariki remains within financial targets and optimises use of money spent in relation to input or/returns on investment.
  • Successful achievement of revenue generation including sponsorships, partnerships and retail avenues.
  • Appropriate measures are in place, used and reported on to ensure continuous quality improvement including quarterly and annual reports.

Human resources management (10 per cent of job, high importance)

Means

  • Provide leadership and direction to staff in the performance of their functions in accordance with Human Resources policies and practices of the Council.
  • Ensure good employer principles and legislative requirements are met.
  • Coach staff and provide feedback in formal and informal ways to develop and enhance performance on a regular and measurable basis.
  • Ensure appropriate employee agreement arrangements are negotiated with employees to meet the needs of the team.
  • Ensure health and safety responsibilities are carried out in accordance with Council policies and procedures and that legislative requirements are met.
  • Ensure active involvement in rehabilitation management and in the process of maintaining employees in the workplace and supporting safe and early return to work.

Expected results

  • The performance of Puke Ariki is built and maintained, a high performance culture is developed, and good Human Resource practices are adopted.

Expected behaviours

  • Commitment and accountability.
  • Applying expertise.
  • Customer driven.
  • Effective communication.
  • Teamwork.

Optional (where applicable):

  • Leadership.
  • Coaching for performance.
  • Relationship with elected members.

Cognitive competencies

  • Ability to think strategically.
  • Ability to work under significant pressure.
  • Ability to undertake and manage multiple and diverse objectives/projects.
  • Ability to build and manage multiple stakeholder relationships.
  • High degree of mental agility.
  • Be persuasive and convincing both orally and in writing.
  • Ability to unite converging and conflicting views.

Physical competencies

  • Normal visual and aural acuity.
  • General fitness at a level to be able to cope with the demands of the job.
  • Cardio-vascular fitness for age group.
  • Clear diction.

Qualifications

  • Tertiary qualification in the cultural sector either in library management or museums preferred.
  • Drivers licence.

Experience

  • In a management role in the cultural sector.
  • In customer relationship management.
  • In a leadership role in a range of areas in the public and/or private sector.
  • In building positive relationships with customers and stakeholders.
  • In business planning.
  • In negotiating.
  • In working in a political environment.

Major challenges

  • Building positive relationships with elected representatives and other internal/external stakeholders.
  • Building a high performance culture.
  • Working to achieve more within existing resources.
  • Continuing to build a customer service culture.
  • In Councils statutory obligations.
  • Continuing to build a bi-cultural environment.
  • Implementing the strategic plan.

Key performance indicators

  • General Manager Customer Services satisfaction.
  • Mayor/Councillor satisfaction.
  • Partner/Stakeholder satisfaction.
  • Customer satisfaction.
  • Employee satisfaction.
  • Targeted input to plan outcomes e.g. Long Term Plan, annual plans.
  • Efficient utilisation of resources people, assets.
  • Meeting budget parameters.
  • Avoidance of accidents/incidents.
  • Absence of complaints.
  • Minimal absenteeism.

Specific Terms and Conditions

The general conditions of appointment are set out in the New Plymouth District Council Core Terms and Conditions Document. Other features are set out below:

a)Hours of Work
The standard ordinary hours shall not exceed 160 every four-week period, up to 10 hours of which shall be worked on each day of the week between 7am to 6pm, Monday to Friday.

b)Dress
The appointee shall maintain a neat and tidy standard of dress during working hours.

c)Health and Safety
The appointee shall be required to wear appropriate safety equipment as and when necessary and cooperate and participate in the Councils health and safety programme. Safety equipment will be provided by New Plymouth District Council.

Manager Puke Ariki

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