May 8, 2021

Maori News & Indigenous Views

Office Administrator, 2 Degrees, Auckland

2 min read

Position: Office Administrator
Reporting To: Contact Centre Manager
Function: Office Administration
Number of Direct Reports: None


  • Experience in all aspects of office administration.

Position Summary :

  • Provide and outstanding level of administrative support for the Customer Operations Auckland based team and other site administrators and staff as may be required.

Key Responsibilities:

  • Purchase Order maintenance entry and tracking.
  • Assistance with HR administrative requirements for new employees, including taking photos, updating the master staff photo library, and issuing of photo ID and security tags.
  • General administrative support tasks including but not limited to, documentation, stationery orders, hardware reconciliation, photocopying, binding, minutes and filing.
  • Co-ordinate incoming, outgoing mail, couriers and parcels.
  • Order lunches, refreshments, and other supplies as required.
  • Supervise the kitchen and keeping consumables in good order.
  • Data-entry into company database.
  • General office, building and facilities maintenance, including liaising with contractors to the building and building management.
  • Administrative support to the CC management team as and when required.
  • Site specific HR administrative support, eg. updates to, and collation of induction booklets, and ad hoc co-ordination of job interviews/sending confirmation emails for volume-based hiring as may be required.
  • Health & Safety Register monitoring, reporting and replenishing first aid kits and recording of site information as required.
  • Administration of petty cash including reconciliation.
  • Ad-hoc out of office jobs.
  • CC Event Support co-ordinateand procure items for any CC based events. This includes obtaining all pricing for items, venues and distribution to agents. This includes:
  • R&R
  • Healthy Living initiatives
  • Social Club co-ordination
  • General CC events Stat holidays, special days etc.

Competencies Required:

  • Polite and courteous
  • Efficient knowledge of business and employee needs
  • Ability to build and maintain effective working relationships at all levels
  • Open and honest about issues, _ehaviour and performance
  • Proficient in Microsoft Office suite of applications
  • Customer Focused
  • Practical with a common sense can-do’ attitude

Experience Required:

  • Experience in reception and office administration essential
  • Some exposure to PA roles and responsibilities would be advantageous
  • Proficient in MS Outlook, Word and Excel
  • Familiarity with booking/co-ordination of travel arrangements
  • Minimum typing speed 55-65wpm

Personal Attributes:

  • Self-starter
  • Organizational ability and an eye for detail
  • Proven ability to multi-task
  • Flexible and adaptable in nature
  • People person
  • Team player

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